Mon8:30am - 6.00pm
Tue7:00am - 6.00pm
Wed8.30am - 6.00pm
Thu7.00am - 6.00pm
Fri8.30am - 6.00pm


All news


At Northumberland Park Medical Group the doctors and nurses take pride in offering the highest possible standard of care for all of our patients. We offer a wide range of services things such minor surgery, contraception implants, childhood vaccinations, NHS health checks and many more which can be found under services.

Our practice area is Shiremoor, Backworth, West Allotment, Earsdon, Holywell and parts of Seaton Delaval.

This practice has a zero tolerance approach and any patient who is violent, aggressive or abusive to GPs, nurses, practice staff or other patients and may be removed from the practice list.

This practice is a training practice so you may get an appointment with a GP Registrar.



The doctors provide a service until 6:30pm Monday to Friday.  Through the day doctors appointments are available from 08:30-11:30am and 2:30-5:30pm Monday, Wednesday and Friday, 07:00-11.30am and 1:20-5:30 pm Tuesday and Thursday.

You can make an appointment by calling at the surgery or telephoning between 08:30am and 6:00pm Monday to Friday.

We offer an appointment system for all of our surgeries and clinics.  Each appointment time is 10 minutes.  We ask you to use this time to discuss one health problem.  If you think you will need to see the doctor or nurse for a longer appointment (more than 10 minutes), please say so when you make your appointment as double appointments are available.

We try our best to see people at their appointment times, however, sometimes this is not possible and we are grateful for your patience.

Online: If you would like to book an appointment on-line please ask the receptionist for details on how to register for this facility. If you are already registered please use the link to the left.

Ordering a prescription: Our prescription telephone line is open between 1:30 and 3:30pm.  If you are wanting to order a prescription outside of these times you could come into the surgery and fill a prescription form out stating exactly what drug you are requesting, the strength and the dose you are taking. Just like online appointments you can order your prescriptions online using the same login details but if you don’t have any login details please see a member of reception.


The doctor or nurse can visit patients who are seriously ill or who cannot leave the house.  If you need a home visit, it is best to phone the surgery before 10.00 a.m.  Where possible, the doctor will speak to the patient over the phone before visiting or arranging for a district nurse to see the patient.

Do please try to come to the surgery if at all possible.  (A doctor can see 3-5 patients at the surgery in the time it takes him to visit one patient at home).


Sometimes you may want to speak to a doctor or nurse about something, but do not need to come into the surgery for a face-to-face appointment.  Pre-bookable telelphone consultations are availble across the week. If you think your problem could be solved by talking to a doctor on the telephone  rather than coming to the surgery for an appointment please ask for a telephone consultation and the receptionist will take your number and arrange a time.




During surgery hours please tell the receptionist if your call is urgent.

Out of Hours: If you have an urgent medical need to see a doctor out of normal surgery hours, you can access the Out of Hours service by ringing the practice number where you will be automatically transferred to the 111 service.   Alternatively you can ring 111 direct.  This service is not for routine appointment or the supply of repeat meedications.

Out of hours GP services are provided by qualified doctors and nurses.  You may receive telephone advice from a doctor or be asked to attend a local primary care centre for an examination.  If, for medical reasons, travel is impossible, a home visit from a doctor can be arranged.


You should only ring 999 for an ambulance if you think the problem is life threatening or very urgent e.g. collapse, chest pain or breathing difficulties.



If you need general healthcare advice at any time, 24 hours a day, you can contact 111 to speak to a trained nurse adviser, or visit

Practice Closure

The practice will close between 12 noon and 6.00pm every third Thursday of each month for staff training.

During this time, any emergency calls will be automatically transferred to the 111 service.

If you want to make an appointment with a doctor or nurse, please phone the surgery and speak to a receptionist.  We aim to offer routine appointments with the GP of your choice (unless it is urgent).  We are now operating a new triage system for GP appointments, where if you ring between 8:30 a.m. and 9:30 a.m., a nurse will ring you back the same day. This means that we can more easily offer same day appointments for those who need them. For most things you can make an appointment with a nurse without seeing the doctor first.

Although GP appointments are available from 07:00 a.m. Tuesday and Thursday, Reception staff are not available until 08:30 a.m.


GP Appointment Times as follows:

Monday                   08:30 – 11:30,    14:30 – 17:30

Tuesday                  07:00 – 11:30,    13:00 – 17:30

Wednesday            08:30 – 11:30,     14:30 – 17:30

Thursday                07:00 – 11:30,     13:00 – 17:30

Friday                     08:30 – 11:30,     14:30 – 17:30

Saturday                Closed

Sunday                  Closed


Need an evening or weekend appointment? TyneHealth [North Tyneside’s GP Federation] provides patients registered in North Tyneside with the opportunity to book appointments in local Extended Access GP Hubs.

The appointments are provided by local doctors and nurses who work in North Tyneside GP practices and have full access to your medical record. Appointments are currently being offered at the following locations:

Battle Hill Health Centre

Collingwood Health Group, [Hawkeys Lane, North Shields]

Shiremoor Resource Centre

Oxford Centre [Longbenton]

Priory Medical Group (Albion Road North Shields and Tynemouth branches)

Woodlands Park Health Centre [Wideopen]

You can make an appointment to see one of the following clinicians:


Advanced Nurse Practitioner (Who can sees minor injuries and ailments)

Practice Nurse


The Extended Access Hub operates:

Monday to Friday 16:00 – 20:00

Saturday 09:00 – 14:00

Sunday 09:00 – 13:00

Bank holidays 09:00 – 13:00

Appointments can be booked by contacting your own GP practice or via the TyneHealth Extended Access Hub number 0191 486 2195 when your GP surgery is closed.

Please note that opening times and services offered at different venues will vary. Please also note this this is not a Walk In service and that appointment times and availability may vary. Patients will be given an appointment at the most convenient location for them.


Online: If you would like to book an appointment on-line please ask the receptionist for details on how to register for this facility.  If you are already registered please use the link to the left.


Wasted appointments

Recently the Government ran a big campaign trying to get people to cancel their NHS appointments if they were not going to be able to make them.  The message is – if you can’t keep your appointment, please call us to let us know.


Missed appointments cost the NHS thousands of pounds every year.  Please phone the surgery as soon as possible if you cannot attend.  This will help us to make appointments available to as many patients as possible.
The practice has a policy to manage the number of wasted appointments.  Patients who DNA (did not attend) appointments are written to. Patients who repeatedly fail to attend may be removed from the practice list.


Repeat Prescribing

We have a computerised system for our prescriptions.  If your doctor has authorised a repeat prescription, you will be able to order further supplies by:

  • Telephone 0191 2537892 (Option 4) between the hours of 1:30 am and 3:30 pm.  It is important to say the names of the medication you need and not just ask for a repeat of all your prescriptions.
  • Calling into the surgery and ticking the right hand counterfoil of your prescription and place in the “Repeat Prescription Box” at the
    reception desk.
  • Posting your request to us – please include counterfoil from your last prescription ticked with the items you need.  If you need us to post your prescription to you please enclose a stamped addressed envelope.
  • If you would like to order prescriptions on-line, please ask the receptionist for details of how to register to use this facility.  Please note if you order online and submit your request after 4.00pm it will not be dealt with until the next day and will be ready 48 hours after that.  For example if you submit a request at 4.30pm on a Monday it will be processed on the Tuesday and ready for collection on Thursday.
  • Online:  Please use the link to the left

If the medication you request is not on your repeat medication list, you may be asked to see a doctor before it can be issued.


Repeat Dispensing Service

Together with some local pharmacies, we offer a repeat dispensing service which is a new way of getting your medications without asking your doctors for a prescription each time.

This service is not available for everybody, so if you want more information please ask the receptionist.

Prescription Collection Service

Many pharmacies offer a prescription collection service.  Once you have ordered your prescription your pharmacy will collect it from us and either:

  • dispense your medication for you to collect from them, or
  • dispense your medication and deliver to your home, or
  • dispense your medication and deliver to your work place.  You must be available to sign for your medication – no-one else can sign for you.

See your pharmacist to see what services they can offer you.