Welcome

Updated on 14th March 2012 at 10:37 am

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WELCOME TO NORTHUMBERLAND PARK MEDICAL GROUP

At Northumberland Park Medical Group the doctors and nurses take pride in offering the highest possible standard of care for all of our patients. We offer a wide range of services things such minor surgery, contraception implants, childhood vaccinations, NHS health checks and many more which can be found under services.

Our practice area is Shiremoor, Backworth, West Allotment, Holystone, Earsdon, Wellfield, Holywell and parts of Seaton Delaval.

This practice has a zero tolerance approach and any patient who is violent, aggressive or abusive to GPs, nurses, practice staff or other patients and may be removed from the practice list.

This practice is a training practice so you may get an appointment with a GP Registrar.

AT THE SURGERY:

The doctors provide a service until 6:30pm Monday to Friday.  Through the day doctors appointments are available from 08:30-11:30am Monday and Thursday, 07:00-11.30am Tuesday and Wednesday and 07:30-11.30am Friday and 2:30-5:30 each day.

You can make an appointment by calling at the surgery or telephoning between 08:30am and 6:00pm Monday to Friday.

We offer an appointment system for all of our surgeries and clinics.  Each appointment time is 10 minutes.  We ask you to use this time to discuss one health problem.  If you think you will need to see the doctor or nurse for a longer appointment (more than 10 minutes), please say so when you make your appointment as double appointments are available.

We try our best to see people at their appointment times, however, sometimes this is not possible and we are grateful for your patience.

Online: If you would like to book an appointment on-line please ask the receptionist for details on how to register for this facility. If you are already registered please use the link to the left.

Ordering a prescription: Our prescription telephone line is open between 10am and 2pm.  If you are wanting to order a prescription outside of these times you could come into the surgery and fill a prescription form out or you could email us at sa87022@nhs.net please state what medication you need, the strength and the dose you are taking. Just like online appointments you can order your prescriptions online using the same login details but if you don’t have any login details please see a member of reception.

AT HOME:

The doctor or nurse can visit patients who are seriously ill or who cannot leave the house.  If you need a home visit, it is best to phone the surgery before 10.00 a.m.  Where possible, the doctor will speak to the patient over the phone before visiting or arranging for a district nurse to see the patient.

Do please try to come to the surgery if at all possible.  (A doctor can see 3-5 patients at the surgery in the time it takes him to visit one patient at home).

ON THE TELEPHONE:

Sometimes you may want to speak to a doctor or nurse about something, but do not need to come into the surgery for a face-to-face appointment.  Pre-bookable telelphone consultations are availble across the week. If you think your problem could be solved by talking to a doctor on the telephone  rather than coming to the surgery for an appointment please ask for a telephone consultation and the receptionist will take your number and arrange a time.

EMERGENCY:

During surgery hours please tell the receptionist if your call is urgent.

Out of Hours: If you have an urgent medical need to see a doctor out of normal surgery hours, you can access the Out of Hours service by ringing the practice number where you will be automatically transferred to the 111 service.   Alternatively you can ring 111 direct.  This service is not for routine appointment or the supply of repeat meedications.

Out of hours GP services are provided by qualified doctors and nurses.  You may receive telephone advice from a doctor or be asked to attend a local primary care centre for an examination.  If, for medical reasons, travel is impossible, a home visit from a doctor can be arranged.

 

You should only ring 999 for an ambulance if you think the problem is life threatening or very urgent e.g. collapse, chest pain or breathing difficulties.

 

ADVICE:

If you need general healthcare advice at any time, 24 hours a day, you can contact 111 to speak to a trained nurse adviser, or visit

Practice Closure

The practice will close between 12 noon and 6.00pm every third Thursday of each month for staff training.

During this time, any emergency calls will be automatically transferred to the 111 service.