eConsult

Fill out a simple online form to get advice and treatment by the end of the next working day.

We ask all of our patients to stay at home and contact us via telephone or e-consult if you need help or advice. Reception staff can offer routine (booked in advance) and urgent on-the-day telephone consultations.

We have temporarily suspended online bookings for face-to-face appointments due to the coronavirus but we can offer online bookings for telephone triage consultations. If you book a telephone triage appointment online a clinical member of staff will contact you on the same day you select.  The triage team will telephone you back but the time may differ to appointment slot you selected online. As calls are prioritised according to the nature and urgency of the problem. 

If your symptoms worsen or deteriorate whilst waiting you should call 111 or 999 in an emergency.  

Please specify the reason for your request. This allows the team to ensure you are seeing the most appropriate person and also allows the clinician an opportunity to review your records to give the best possible advice and care at your appointment.

Please ensure your contact details are up to date so that staff can contact you.

SystmOnline

It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.

Can another Healthcare Professional help?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

Missed appointments cost the NHS thousands of pounds every year. Please phone the surgery as soon as possible if you cannot attend. This will help us to make appointments available to other patients.
The practice has a policy to manage the number of wasted appointments. Patients who DNA (did not attend) appointments are written to. Patients who repeatedly fail to attend may be removed from the practice list.

If you are more than 15 minutes late for an appointment you may be asked to re-book.

Make an appointment

If you want to make an appointment with a doctor or nurse, please phone the surgery and speak to a receptionist. We aim to offer routine appointments with the GP of your choice (unless it is urgent). We are now operating a new triage system for GP appointments, where if you ring between 8:30am and 9:30am, a nurse will ring you back the same day. This means that we can more easily offer same day appointments for those who need them. For most things you can make an appointment with a nurse without seeing the doctor first.

Although GP appointments are available from 07:00am, Tuesday and Thursday, Reception staff are not available until 08:30am.

GP Appointment Times as follows:

Monday08:30 – 11:3014:30 – 17:30
Tuesday07:00 – 11:3013:00 – 17:30
Wednesday08:30 – 11:3014:30 – 17:30
Thursday07:00 – 11:3013:00 – 17:30
Friday08:30 – 11:3014:30 – 17:30
SaturdayClosed
SundayClosed

Online

If you would like to book an appointment online please ask the receptionist for details on how to register for this facility. 

Telephone Consultations

Sometimes you may want to speak to a doctor or nurse about something, but do not need to come into the surgery for a face-to-face appointment. Pre-bookable telelphone consultations are availble across the week. If you think your problem could be solved by talking to a doctor on the telephone rather than coming to the surgery for an appointment please ask for a telephone consultation and the receptionist will take your number and arrange a time.

Need an evening or weekend appointment?

TyneHealth [North Tyneside’s GP Federation] provides patients registered in North Tyneside with the opportunity to book appointments in local Extended Access GP Hubs.

The appointments are provided by local doctors and nurses who work in North Tyneside GP practices and have full access to your medical record. Appointments are currently being offered at the following locations:

Battle Hill Health Centre

Collingwood Health Group, [Hawkeys Lane, North Shields]

Care Plus (within Shiremoor Resource Centre)

Oxford Centre [Longbenton]

Priory Medical Group (Albion Road North Shields and Tynemouth branches)

Woodlands Park Health Centre [Wideopen]

You can make an appointment to see one of the following clinicians:

  • GP
  • Advanced Nurse Practitioner (Who can sees minor injuries and ailments)
  • Practice Nurse
  • Healthcare Assistant

The Extended Access Hub operates:

Monday to Friday16:00 – 20:00
Saturday09:00 – 14:00
Sunday09:00 – 13:00
Bank holidays09:00 – 13:00

Appointments can be booked by contacting your own GP practice or via the TyneHealth Extended Access Hub number 0191 486 2195 when your GP surgery is closed. 

Please note that opening times and services offered at different venues will vary. Please also note this this is not a Walk In service and that appointment times and availability may vary. Patients will be given an appointment at the most convenient location for them. 

Wasted appointments

Recently the Government ran a big campaign trying to get people to cancel their NHS appointments if they were not going to be able to make them.  The message is – if you can’t keep your appointment, please call us to let us know.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

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