Please use eConsult for non-urgent consultation. You will be responded to within 48 hours.
Triage Appointments: Our practice prioritizes providing timely care to all our patients. To ensure we see those who need it most urgently first, we utilize a triage system. Upon contacting our practice, a member of our Administration team will ask you some details about your symptoms, they will then place you on hold and discuss this with a member of our clinical triage team, who will assess your needs and determine the most appropriate course of action. This may include scheduling an appointment with the most suitable clinician or offering alternative solutions, if needed. This system helps us deliver efficient care and get you the right help as quickly as possible. Due to the nature of our triage system, and carrying out triage at the point of patient contact, we appreciate sometimes our phonelines may be busy and it may take longer to answer your call. Please be kind, our team will answer your call as soon as possible.
Nurse Appointments: Whether you need to schedule a new appointment or revisit us for a follow-up, we offer flexible appointments to suit your needs. We have appointments available from 7am on certain days. Additionally, for certain routine appointments like annual reviews or long term condition reviews, you may receive a text message with a secure link, where you can conveniently schedule your appointment directly. This allows you to choose a time that works best for you, within the available slots.
If your symptoms worsen or deteriorate whilst waiting you should call 111 or 999 in an emergency.
Please ensure your contact details are up to date so that staff can contact you.
It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally fifteen minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Wasted appointments
Missed appointments cost the NHS thousands of pounds every year. Please phone the surgery as soon as possible if you cannot attend. This will help us to make appointments available to other patients.
The practice has a policy to manage the number of wasted appointments. Patients who DNA (did not attend) appointments are written to. Patients who repeatedly fail to attend may be removed from the practice list.
If you are more than 10 minutes late for an appointment you may be asked to re-book.
Online
If you would like to book an appointment online please ask the receptionist for details on how to register for this facility.
Telephone Consultations
Sometimes you may want to speak to a doctor or nurse about something, but do not need to come into the surgery for a face-to-face appointment. Pre-bookable telelphone consultations are availble across the week. If you think your problem could be solved by talking to a doctor on the telephone rather than coming to the surgery for an appointment please ask for a telephone consultation and the receptionist will take your number and arrange a time.
Need an evening or weekend appointment?
TyneHealth [North Tyneside’s GP Federation] provides patients registered in North Tyneside with the opportunity to book appointments in local Extended Access GP Hubs.
The appointments are provided by local doctors and nurses who work in North Tyneside GP practices and have full access to your medical record. Appointments are currently being offered at the following locations:
Shields Health hub, North Shields
Oxford Centre, Longbenton
Battle Hill Health Centre, Wallsend
Marine Avenue Surgery, Whitley Bay
You can make an appointment to see one of the following clinicians:
- GP
- Advanced Nurse Practitioner (Who can sees minor injuries and ailments)
- Practice Nurse
- Healthcare Assistant
Appointments can be booked by contacting your own GP practice or via the TyneHealth Extended Access Hub number 0191 486 2195 when your GP surgery is closed.
Please note that opening times and services offered at different venues will vary. Please also note this this is not a Walk In service and that appointment times and availability may vary. Patients will be given an appointment at the most convenient location for them.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.