eConsult

Fill out a simple online form to get advice and treatment by the end of the next working day.

See a Doctor or Healthcare Professional

Who is the most appropriate professional for your care?

Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment. General Practice work in conjuction with other Primary Care providers such as Opticians and Pharmacists who can deliver advice and treatment within the Community.

This may save you time in getting the help you need, and avoid arranging an unnecessary appointment with your Doctor.

Have you tried self-care?
man and woman looking at a computer.

A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.

Examples of the ailments best treated by yourself are:

  • Upset stomach
  • Grazed knee
  • Common cold
  • Sore throat
  • Headache
  • Colds & Flu

There are a wide variety of helpful Self Care information and resources available which could help you to treat your illness without the need for an appointment:

Self-Referral & Self-Help
Pointing at computer

There are a some services you can self refer to, we have produced a list of these services, which you can access.

We also offer the facility of physiotherapy, chiropody, counselling, clinical psychology and mental health services which are based within our Practice. Access to some of these professionals and other services is arranged via the surgery. Some services accept direct referrals. Please ask the receptionist for more information.

Get immediate help from your local Pharmacy

Visit a Pharmacy for healthcare advice without an appointment

Pharmacist at the counter.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.

Your local Pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most Pharmacies now offer this service) and other common conditions.

No appointment is necessary and your local Pharmacist is usually open late, is available at weekends and many public holidays. It will also save you making an appointment with your GP.

New Medicine Service

The New Medicine Service is available at Pharmacies to give you extra help and advice if you’re just starting on a new medicine for one of the following conditions:

  • asthma
  • chronic obstructive pulmonary disease (COPD)
  • type 2 diabetes
  • high blood pressure
  • people who have been given a new blood-thinning medicine

More about the New Medicine Service.

Treat Yourself Better

We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice. 

Eye Problems?
Optician examining a patient

Whatever your eye problem your first port of call should be an optometrist. An optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

If your optician is closed and you can’t wait until it reopens call 111

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

Sexual Health Services

One to one Centre

Tel: 0191 297 0441

Young people

You can book an appointment in advance or book a consultation on the day.

You can telephone or walk in to discuss the availability. If you choose to walk in to book your slot you can choose to wait in the department or return at your allocated time.

You will need to attend 10 minutes prior to your allocated time to complete a registration form.

This is a free and confidential service open to anyone, providing:

  • Contraceptive advice and services including pills, implants and coils
  • Checking for infections
  • Emergency contraception
  • HIV testing
  • Cervical smears
  • Pregnancy tests
  • Pregnancy decision-making/options
  • Vasectomy
  • Counselling/psychotherapy
  • Psychosexual therapy
  • Telephone support and advice
  • Free condoms
  • C-Card scheme
  • Screening for Chlamydia
  • Outreach team
  • Teenage pregnancy support team
  • Training, education and health promotion

Pregnancy Test and Decision Making

Help, information and advice about your pregnancy, call the North Tyneside One to One centre on

0191 297 0441 or you can book online.

For information about termination of pregnancy.

Tel: 0191 203 1242

Dental Emergency?
Dentist with his patient

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

If you require emergency treatment, you should contact NHS 111

Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.

Mental Health issues?

North Tyneside Talking Therapies

sad girl

If you are registered with a North Tyneside GP and over 16, you can refer yourself to the services.

Telephone: 0191 295 2775

Our website also contains lots of useful information about Mental Health issues

Aches and Pains? Contact the Tyneside Integrated Musculoskeletal Services (TIMS)

Tyneside Integrated Musculoskeletal Services (TIMS) is a joint Newcastle and Gateshead service which offers self-care and fast access to expert opinion, diagnosis and treatment of a variety of muscle, joint and soft tissue conditions and chronic pain.

Aches and pains can be a normal part of life but can prevent you from carrying out your usual day-to-day activities. The good news is that most of the conditions that cause these aches and pains can be easily treated by you in your own home. Our aim is to help support you to get the right care, in the right place, first time, by providing advice and information from our dedicated team.

You can call us on 0191 4452643 to arrange an appointment, or for advice.

Do you need Social Care & Support?
Mother and child reading

If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.

Need to speak with someone when the surgery is closed?

Call 111

Call handler at call centre

Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.

Calls are free from landlines and mobiles.

Urgent Care Centre

Urgent treatment centres are a facility you can go to if you need urgent medical attention, but it’s not a life-threatening situation. 

At the moment, the NHS offers a mix of walk-in centres, urgent care centres, minor injury units and urgent treatment centres, all with different levels of service.

TyneHealth Extended Access

In need of an evening or weekend appointment? 

TyneHealth provides patients registered with a North Tyneside practice with the opportunity to book appointments in local Extended Access Hubs (central locations).

The appointments are provided by local doctors and nurses who work in North Tyneside GP practices and have full access to your medical records. 

If you have an emergency please call 999

Medical emergencies can include:

It’s important to use A&E only for serious injuries and major emergencies.

Get immediate help for minor injuries
Doctor dressing patients hand

Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.

Children’s Minor Injuries Walk- in Service

At Shiremoor Resource Centre – Open Monday 9am to 6pm, excluding ban holidays. The last patient will be seen at 5:30pm.We provide advice, information and treatment for children and young people aged 16 and under with minor injuries including:

Cuts and grazes, Sprains and strains, bites and stings, skin infections Eye infections.

No Appointment required

Call 0191 253 7892

Some examples of problems they deal with:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception
Arrange an appointment with the Practice Nurse
Nurse taking a blood sample

The Practice Nurse is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your doctor.

The Practice Nurse complements the service that we offer to you, our patients. Please be assured that a doctor’s appointment will always be available should you prefer but you may get an earlier appointment if you opt to consult the Practice Nurse.

See a Nurse about: blood pressure checks, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, COPD (heart) care, smoking cessation, travel advice, removal of stitches and clips etc.

Call the surgery on 0191 253 7892 to arrange an appointment with a nurse and you may be seen more quickly.

Need medical advice or treatment from one of our doctors?
Doctor and little girl

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.

Call the surgery on 0191 253 7892 to arrange an appointment with a doctor

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