eConsult

Fill out a simple online form to get advice and treatment by the end of the next working day.

Order a Repeat Prescription

SystmOnline

It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.

Please allow 48 hours ( 2 full-working days) for your prescription to be ready for collection. Please order a maximum of 7 days in advance. A member of staff may contact you about your request.

If you forget to request a repeat prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

We have a computerised system for our prescriptions.  If your doctor has authorised a repeat prescription, you will be able to order further supplies by:

Online

If you would like to order prescriptions on-line, please ask the receptionist for details of how to register to use this facility.  Please note if you order online and submit your request after 4:00pm it will not be dealt with until the next day and will be ready 48 hours after that. For example if you submit a request at 4:30pm on a Monday it will be processed on the Tuesday and ready for collection on Thursday.

In person

You can order in person by returning the right-hand half of a previous prescription(ticked) for the required medications, or by submitting a handwritten request.

Please put this repeat prescription request in the “Repeat Prescription Box” at the reception desk.

By post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

Telephone

Telephone 0191 2537892 (Option 2) between the hours of 8:30 am and 6:00 pm and leave a message on the answer machine. It is important to say your name, date of birth and the names of the medication you need and not just ask for a repeat of all your prescriptions.

Repeat Dispensing Service

Together with some local pharmacies, we offer a repeat dispensing service which is a new way of getting your medications without asking your doctors for a prescription each time.

This service is not available for everybody, so if you want more information please ask the receptionist.

Pharmacy ordering/collection service

Many pharmacies offer a prescription collection service. Once you have ordered your prescription your pharmacy will collect it from us and either:

  • dispense your medication for you to collect from them, or
  • dispense your medication and deliver to your home, or
  • dispense your medication and deliver to your work place.You must be available to sign for your medication – no-one else can sign for you.

See your pharmacist to see what services they can offer you as this may incur a charge.

Medication reviews

The Doctors or Registered Pharmacy Professional at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe and minimises harm whilst taking medication.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Hospital requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your medication requirements, which will be issued to you by the Hospital, please visit the Surgery to provide them with this information, or post the details via S.A.E, before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will provide you with a prescription. The Practice will endeavour to have this available on the same day, however your prescription cannot be issued until your medical details are checked by the Doctor; therefore on occasion, you may be advised to collect it the following day.

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