We make every effort to give the best service possible to everyone who attends our Practice.<\/p>\n\n\n\n
However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would like the matter to be settled as quickly, and as amicably, as possible.<\/p>\n\n\n\n
To have your complaint investigated, you need to complain within 12 months of the event happening, or as soon as you first become aware of the issue you want to complain about.<\/p>\n\n\n\n
The time limit can be extended in special circumstances.<\/p>\n\n\n\n
Whether you are happy or unhappy with the care and treatment that you have received, please get in touch and let us know your views.<\/p>\n\n\n\n
Receiving compliments and complaints is important to ensuring good quality local healthcare in our Practice – helping us to find out more about what we\u2019re getting right and what we can improve.<\/p>\n\n\n\n
We hope this will help you to make your feelings and experiences known to the appropriate people. Should you have a complaint we hope this page will give you more information about what to do, who to contact and what happens next.<\/p>\n\n\n\n
You can speak to any member of staff initially with your complaint. This gives you the opportunity to resolve any concern you may have without it going through a formal process.<\/p>\n\n\n\n
Most complaints are best resolved within the practice and these should be made via the Practice Manager. <\/p>\n\n\n\n
If you feel you do not want to contact the surgery directly, then you can contact the NHS Complaints team on:<\/p>\n\n\n\n
NHS England
PO Box 16738
Redditch
B97 9PT<\/p>\n\n\n\n